Baltimore General Manager

Baltimore General Manager (100% in-person in Windsor Mill, MD)

Wash Cycle Laundry is a rapidly growing social enterprise and commercial laundry service serving large business clients in Boston, Philadelphia, and the DC/Baltimore area. Founded in 2010 with a mission to create a launching pad into upwardly mobile careers for vulnerable adults, we've grown to a company of over 100 employees, many of whom have a history of incarceration, a history of homelessness, a disability, or refugee status.

Our employees speak English, Spanish, and Portuguese. We have built a diverse, multilingual management team and, for a mid-sized laundry company, a surprisingly global operation. 

About You

You are committed to doing good work. You enjoy building a community around you that brings people stability, belonging, safety, and pride. You are very smart and very humble, and able to meet people where they are -- whether or not they speak English or Spanish, have low levels of schooling (in any language), disabilities, or lack significant work histories. You enjoy a varied work day that mixes some routine with frequent surprises. Your team follows you because you are authoritative, not authoritarian. You can de-escalate tough situations and many people may think you have a soft touch, but you don't back down when it comes to maintaining basic standards, expectations, and fairness. When your boss comes to you on Monday with a crazy new idea he thought up over the weekend, you say "Tell me more about how that would work!" instead of "There he goes again!"

Responsibilities

Our candid goals in creating this position are to:

• Build a welcoming, positive, high-performance culture among a workforce that has come to Wash Cycle Laundry for a "second chance." We want to create a physically and psychologically safe place and source of stability and predictability for our team, where employees respect each other and are committed to doing good work that is a source of pride for the team and above-market compensation for them.

• Improve efficiency, safety, reliability, and customer satisfaction at each location, and bring our Baltimore facility's metrics for profitability and employee engagement more in-line with the company average.

• Ensure that the company's CEO is not pulled into problem solving or operations management in these markets.

• Starting from a relatively small base, lead an increase in weekly sales and production volume of 100-200% in the next 6-12 months. This includes:

  • With support from our remote HR team, select, onboard, and train new team members.

  • Giving formal and informal feedback to our existing team and coach them to success.

  • Managing underperforming employees "up" or "out"

  • Onboarding new customers, such as agreeing to the schedule and parameters of their service (e.g., pickup and delivery logistics), and ensuring we have adequate resources to staff them.

  • Organizing shift and delivery schedules to meet the needs of customers as the operation grows.

• Support the success of the shift supervisors and their team, ensuring that they have the training, knowledge, support, supplies, and tools necessary to do their jobs in the parameters required.

• Being a problem solver inside and outside the plant. Examples might include: working with our chemical vendor to solve quality control issues. Organizing workflow inside the plant to improve output and reduce the perceived workload. Responding to customer complaints that our customer care team has to escalate to an on-site manager.

• With the support of our remote maintenance and engineering team, coordinating repairs and preventive maintenance on our equipment.

• Managing our inventory of linen items in both locations.

• Performing self-inspections for safety / OSHA standards and compliance.

• Ensuring that 100% of the work in both locations is accurately accounted for and invoiced.

• Prep the team so that they are "ready" to move into larger-scale industrial operations whose development is currently planned.

• Some customer-facing sales, such as giving a plant tour, or talking through our service model to a sales prospect.

Qualifications

• Prior people supervision experience required

• Spanish fluency a plus

• 2 years experience in commercial laundry, manufacturing, or operations-intensive services preferred.

• Extensive facility with modern web software

• Occasional day and overnight trips to Philadelphia or Boston facilities (approx 1x per quarter)

• Frequent local travel within the Baltimore/DC area (for example, to a customer's place of business)

Compensation and Benefits

• Salary range: $60,000 to $90,000 annually, based on experience.

• Benefits: 15-20 days of paid time off (PTO) per year based on tenure with Wash Cycle Laundry; 10 paid flex holidays; paid on-site education and training opportunities; health insurance; short- and long-term disability insurance.

• The position is full time and in person.

The preferred application deadline is April 13, 2023, but the Baltimore General Manager position will remain open until filled. We look forward to receiving your application.

About Wash Cycle Laundry

Wash Cycle Laundry was founded in 2010. We provide commercial and hotel laundry services to everybody from owner-operated hair salons to global airline and hotel brands. We serve amazing businesses in Boston, Philadelphia, Baltimore, and Washington, DC.

Wash Cycle Laundry is a CORI-friendly, equal opportunity employer and is dedicated to second-chance hiring. Since the business began, we have consistently recruited, hired, and promoted individuals with a background of incarceration, justice system involvement, homelessness, recovery from substance use, use of public benefits, and other significant sources of life disruption.

We look forward to reading your application!

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Sobre Wash Cycle Laundry

Wash Cycle Laundry fue fundada en el 2010 como un servicio de lavandería y alquiler de lencería hotelera y comercial. Brindamos servicios de lavandería comercial y hotelera a muchas empresas, desde salones de belleza operados por propietarios hasta marcas globales de aerolíneas y hoteles. Brindamos servicios a empresas increíbles en Boston, Filadelfia, Baltimore y Washington, DC.

Wash Cycle Laundry es un empleador compatible con CORI que ofrece igualdad de oportunidades y se dedica a la contratación de segunda oportunidad. Desde que nuestra empresa inició, hemos reclutado, contratado y promovido constantemente a personas con antecedentes de encarcelamiento, presencia en el sistema judicial, personas sin hogar, personas en recuperación del uso de sustancias, uso pasado de asistencia financiera por parte del estado y/o cualquier otras situaciones significativas que han podido interrumpir o afectado sus vidas.

Esperamos leer su solicitud!